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Frequently Asked Questions

Find help for the setup and operation of your Volla Phone here. If you have further questions, our customer service will help you. You can reach them via our support contact form

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  • Where can I find the user manual in my language?

    You can find the quick start guides for the Volla Phone on our download page.

  • How can I install apps with the Volla OS?

    The Volla OS offers several ways to install Android apps. We recommend three variants:

    • The pre-installed Aurora Store allows anonymous installation of apps from the Google Play Store. At the same time, the Aurora Store tells you whether and which trackers an app uses that collect data about your activities.
    • The F-Droid app, which is also pre-installed, allows you to install open-source alternatives to the apps in the Google Play Store.
    • The direct installation of files that you have downloaded from the Internet and end with .apk. For this, the browser needs the right to save files from the Internet to the Volla Phone and the File Manager needs the right to install apps. Use only websites of trusted vendors for downloading to protect yourself from malware.
  • Which Android apps can I use with the Volla OS?

    All apps that are compatible with Android 9 and do not rely on Google Play Services. Also, apps that require extensive root privileges cannot be installed by default for security reasons.

    You can still use some apps that require Google Play Services with limited features.

    To protect the privacy and data of Volla Phone users, the Volla OS does not receive Google Apps and Play Services.

  • How can I install apps with Ubuntu Touch?

    Ubuntu Touch uses its own pre-installed Open Store, which contains apps developed for the Linux mobile operating system.

  • Can I use Android apps with Ubuntu Touch?

    By default, only apps created for Ubuntu Touch will run.

    With Anbox, however, the use of Android apps should become possible. First, Android is installed as a guest operating system in a so-called container. The software is still at an early stage.

    Experienced developers can find instructions for installing Anbox here.

  • How can I fix problems with the Aurora Store?

    Users experiencing difficulties with the Aurora App Store on the Volla OS are advised to check the following settings:

    • Go to the System Settings app, which you can recognize by the gear icon. Then select "Apps and notifications", "Advanced", "Special app access", "Install unknown apps" and "Aurora Store". Finally, enable the "Trust this source" setting.
    • Go to the System Preferences app, then "Apps and notifications", "Show all ... apps", "Aurora Store" and "Permissions". Finally, enable the setting for "Storage".
    • If Aurora does not show any apps, access the sidebar in the app via the sandwich menu in the upper left corner, then "Settings" and "Network". Finally, activate the "Enable custom tokenizer" setting.
    • If there are still problems installing an app, access the system settings, then "Apps and notifications", "Show all ... apps", "Aurora Store" and "Storage". Finally, clear the cache and memory contents. After that, you need to grant the above permissions again.
  • What can I do if the File Manager of Volla OS does not show any files?

    Go to the System Preferences app, then "Apps and Notifications", "Show all ... apps", "File Manager" and "Permissions". Finally, enable the setting for "Storage."

  • How can I charge the Volla Phone with Ubuntu Touch?

    Connect the Volla Phone in a switched on state with the supplied USB cable to the supplied power supply. The Volla Phone can be in standby mode or can be put into standby mode by briefly pressing the power button, which will turn off the display but not the device.

    If "Bootloader" is displayed in small letters in the lower left corner after you have connected the Volla Phone to the charger, you must first turn it on and then reconnect it to the charger.

    If the battery is completely empty, please proceed as follows:

    1. connect the Volla Phone to the power supply for 30 to 40 minutes.
    2. Unplug the Volla Phone from the power supply and press the power button until the device starts. You may need to lift your finger once.
    3. When the device has started, immediately reconnect it to the power supply until the battery is fully charged again.

    If the device does not start in the second step, repeat the first step.

  • How do I get my contacts on my Volla Phone with Volla OS?

    There are several ways. Here are three variations:

    Using an address book file

    1. export the address book of your previously used smartphone or other computer to a file in vCard format with the extension .vcf.
    2. now copy the address book file to your Volla Phone or an SD card, which you then insert into the Volla PHone. If necessary, use your PC or Mac as an intermediate step.
    3. open the Contacts app and select the menu via the three dots in the upper right corner, then "Import contacts from .vcf file".
    4. In the File Manager, select your address book file and confirm the import. It is important to specify "Phone" as the target contact source.
       

    Online address book

    1. Launch the Sync app, then tap the plus sign in the lower right corner. When you launch the app for the first time, the app will show an introduction.
    2. Choose one of three methods for connecting your online address book. The prerequisite is that your online address book supports the CardDAV standard. In most cases, use "Log in with URL and username".
    3. After successful login and connection to the online address book, check the box for the address book of the account you want to synchronize.
    4. Tap on the synchronization buttons in the lower right corner of the view for your address book. Using the gear icon in the upper right corner, set the frequency of synchronization.
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    SIM card

    1. Save your most important addresses from your old cell phone to your SIM card, which can hold up to 250 contacts.
    2. Insert your SIM card into Volla Phone and you will find your address in the contacts app and springboard.
  • How do I get my contacts on my Volla Phone with Ubuntu Touch?

    There are several ways. Here are three variations:

    Using an address book file

    1. export the address book of your previously used smartphone or other computer to a file in vCard format with the extension .vcf.
    2. now copy the address book file to your Volla Phone or an SD card, which you then insert into the Volla Phone. If necessary, use your PC or Mac as an intermediate step.
    3. access the Contacts app and select the menu via the gear icon in the upper right corner, then "Import from vcard file".
    4. select your address book file via the file manager and confirm the import.
       

    Online address book

    Experienced users can use a script to synchronize addresses with an online address book via the CardDAV protocol. Instructions are provided in the Documentation of Ubuntu Touch.

    SIM card

    1. store your most important addresses from your old cell phone on your SIM card, which can hold up to 250 contacts.
    2. insert your SIM card into the Volla Phone and open the Contacts app.
    3. select the menu via the gear icon in the upper right corner, then "Import from SIM card".
  • How can I set up my calendar with Volla OS?

    There are several ways. Here are two variants:

    Using a calendar file

    1. export your calendar from your previously used smartphone or other computer to a file in vCard format with the extension .ics.
    2. now copy the calendar file to your Volla Phone or an SD card, which you then insert into the Volla Phone. If necessary, use your PC or Mac as an intermediate step.
    3. open the calendar app and select the menu via the gear icon in the upper right corner, then "Import appointments from ics file".
    4. select your calendar file via the file manager and confirm the import.
       

    Online calendar

    1. Launch the Sync app, then tap the plus sign in the lower right corner. When you launch the app for the first time, the app will show an introduction.
    2. Choose one of three methods for connecting your online calendar. The prerequisite is that your online calendar supports the CalDAV standard. In most cases, use "Log in with URL and username".
    3. After successful login and connection to the online calendar, check the box for the calendars in your account that you want to synchronize.
    4. Tap the synchronization buttons in the lower right corner of the view for your calendars. Using the gear icon in the upper right corner, set the frequency of synchronization.
    5. Open the Calendar app and access the menu via the three dots in the upper right corner, followed by the "Settings" menu item.
    6. Activate the CalDAV synchronization and select the calendars that should be displayed in the Calendar app via "Manage synchronized calendars".
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  • How can I set up my calendar with Ubuntu Touch?

    There are several ways. Here is one way:

    1. open the Calendar app and the menu with the calendar icon in the upper right corner.
    2. select "Add Internet Calendar" from the menu and then select the appropriate service.
    3. if you select a connection based on the CalDAV standard, then enter the URL, your username and password. Confirm your entry with the check mark in the upper right corner.
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  • How can I set up my email account with the Volla OS?
    1. open the email app and there open the sandwich menu with the three horizontal lines in the upper left corner.
    2. in the open side panel on the left, select the bottom menu item "Settings" and then "Add account".
    3. The email app will now guide you through the process of setting up your email account. The IMAP and POP standard as well as Microsoft Exchange accounts are supported. The exact settings can be found on the help pages of your email provider.
  • How can I set up my email account with Ubuntu Touch?
    1. First install the email app "Dekko 2" on the Open Store.
    2. Open "Dekko 2" and then the sandwich menu with the horizontal lines in the upper left corner.
    3. Select the settings via the gear icon in the upper right corner of the opened sidebar.
    4. Select "Email" and "Accounts" and finally the plus sign in the upper right corner.
    5. Now select one of the appropriate services you want to use for your email account.
  • Where can I find a more detailed user guide for Ubuntu Touch?

    You can find a more advanced user guide for Ubuntu Touch on the Ubports Foundation website, which continues to develop Ubuntu Touch with a community of developers.

  • How do I get updates for the Volla OS?

    This is done in two ways:

    1. open the system settings and then select "system", "extended" and "updater". There you will find a notice about new versions of the operating system. You can check whether the installed version is up to date via the circle symbol in the upper right corner.
    2. open the F-Droid app and drag the displayed start page downwards with a swipe gesture. This will cause F-Droid to update the information about the apps in the store. If there are new versions for the installed system apps, the system will alert you. Finally, select the bell icon in the bottom menu bar. F-Droid shows there apps for which there is a new version.
  • How to get updates for Ubuntu Touch?
    1. Go to the system settings and then select "Updates". There you will find new versions of the operating system as well as the system apps. Make sure that the stable channel is selected under the update settings.
    2. Open the Open Store and select "Installed apps". There you see at the top position, whether and for which installed apps an update is available.
  • How can I send and receive MMS under Ubuntu Touch?

    You can send and receive MMS with the Messages app. This function is available as soon as you have inserted your SIM card and activated it with your PIN code. Prerequisite is that your contract includes a data package and you are in a radio cell that supports the frequency range of the Volla Phone.

    If you have problems with sending and receiving MMS, check the network settings.

    1. Call up the system settings. Select "Network", "Network provider and APN" and "Access points". Now you will see two access points for the Internet and MMS. Select the latter option.
    2. Enter the settings of your network provider in the form. You can usually find them on their help pages. Once the form is completed, tap the check mark in the upper right corner.
    3. if you have not already done so, set the check mark for the access point for MMS.
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  • How do I set up the mobile data connection under Ubuntu Touch?

    The mobile internet connection is available as soon as you have inserted your SIM card and activated it with your PIN code. Prerequisite is that your contract includes a data package and you are in a radio cell that supports the frequency range of the Volla Phone.

    Make sure that you have activated the network connection. To do this, call up the system settings and select "Network". There the settings "Mobile data" must be activated and if you are abroad also "Data roaming".

    If you have problems with Internet access, check the network settings.

    1. Call up the system settings. Select "Network", "Network provider and APN" and "Access points". Now you will see two access points for the Internet and MMS. Select the former option.
    2. Enter the settings of your network provider in the form. You can usually find them on their help pages. Once the form is completed, tap the check mark in the upper right corner.
    3. If you have not already done so, set the check mark for the access point for Internet.
  • How can I transfer files between a computer and the Volla Phone with Volla OS?
    1. If you are using macOS, you must first install the Android File Transfer App. This can be found on the Android Homepage.
    2. Connect the Volla Phone to your PC or Mac with a USB data cable.
    3. Enter the System Preferences and type "USB" in the search field.
    4. Select "USB Settings" and "Data Transfer".
    5. On macOS, the "Android File Transfer App" opens; on Windows, the Volla Phone is visible as a drive.
    6. You can now drag and drop or copy and paste files.
  • How can I exchange files between a computer and the Volla Phone with Ubuntu Touch?
    1. If you are using macOS, you must first install the Android File Transfer App. This can be found on the Android Homepage.
    2. Connect the Volla Phone to your PC or Mac with a USB data cable.
    3. Activate the Volla Phone and log in if necessary.
    4. On macOS, the "Android File Transfer App" opens; on Windows, the Volla Phone is visible as a drive. 6.
    5. You can now drag and drop or copy and paste files.
  • Can I change the operating system on the Volla Phone?

    The UBports Installer allows you to install the Ubuntu Touch, Volla OS and Sailfish OS operating systems on the Volla Phone. Since the app is only available in a beta version and in some cases the Volla Phone has to be unlocked first, we only recommend changing the operating system to experienced users.

  • Why don't I see contacts via the shortcut of Volla OS?

    The Volla OS shows the contacts that you have marked as a favorite in the Contacts app or that you have been in contact with via a call or message in the last few days.

    The contacts in the Contacts app must also be stored in the phone memory. When importing from an address book file, make sure the location is "Phone".

  • How can I add news sources to the Volla system interface?

    The Volla OS offers the call of news on the springboard. Users can include additional news channels that are published in RSS format. There are two ways to do this:

    1. Long touch on a link to an RSS feed in the browser to open the context menu and share with the Volla app.
    2. Paste a link copied in the clipboard into the text field of the springboard or type it by hand and then select the function suggestion to add it to the news.

    Atom or RDF feeds are not yet supported.